A 7-day return window on eligible orders, plus how inspection, DOA and warranty claims are handled on wholesale and bulk trade orders.
Last updated: 21 September 2026
This policy applies to wholesale and bulk orders of laptops, all-in-one PCs, desktop systems and accessories supplied by MicroTech FZE to registered business customers. As a wholesale distributor, we do not process individual consumer returns; all claims are handled through the trade account associated with the order.
Trade partners are responsible for inspecting shipments upon receipt and confirming quantity and outer packaging condition against the delivery note. Any visible shipping damage or shortage should be noted at the point of delivery and reported to your account contact within 48 hours of receipt.
MicroTech FZE offers a general return window of 7 days from the date of delivery on eligible orders. To qualify for a return within this window, units must be:
Returns raised after 7 days are handled under the applicable manufacturer warranty rather than this return window. Custom, special-order or clearance-marked stock may be excluded from the 7-day return window; this will be stated on the relevant quotation.
A unit that fails to power on or function correctly out of the box may be reported as a DOA claim within 7 days of delivery. DOA claims are verified by our team and, where confirmed, resolved by replacement, credit or repair at our discretion.
Products supplied by MicroTech FZE generally carry the original manufacturer's or brand's warranty, which is passed through to the trade partner and, where applicable, their end customer. Warranty terms, duration and service locations vary by brand and product line and are confirmed at the time of quotation. MicroTech FZE does not extend warranty coverage beyond what is provided by the manufacturer, unless otherwise agreed in writing.
To raise a Return Merchandise Authorization (RMA) request — whether under the 7-day return policy or a DOA claim — contact your account representative or email microtech.mt.llc@gmail.com with the order reference, unit serial number(s) and a description of the issue. An RMA number will be issued before any unit is returned. Units returned without a valid RMA number may not be accepted.
The following are not covered under this policy:
For large-volume orders, defect rate thresholds, replacement logistics and any agreed buy-back or stock-rotation terms will be documented separately in the relevant trade agreement or purchase order and take precedence over the general terms in this policy — including the 7-day return window — where they conflict.
For return, DOA or warranty claims, contact microtech.mt.llc@gmail.com or reach your assigned account manager directly.